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For Your protection, any telephone calls with us may be recorded and monitored. Any bets or wagers received, but not settled prior to the introduction of the updated Terms, will be subject to the version of the Terms applicable at the time Your bet or wager was received. Please note that we cannot process deactivation on your behalf. Following Your initial acceptance, we will try and ensure that You are notified of any subsequent material updates to the Terms. Read our full Privacy Policy. We would like to draw Your attention specifically to the following sections:. Where we intend to make significant changes we will notify You using an appropriate method of communication at our discretion which may involve: 1. If the contents of these communications are disputed, then we will consult these records and these will be key in our decision making process, unless additional evidence is presented. This status does not affect Your rights or ability to obtain funds in Your account. You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within twelve months of the date when the dispute arose. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play, as specified above. Suspicious Betting Activity; 7. As a result of Your actions we may use monies in Your account to settle any liabilities we may incur. If You are unsure about the meaning of any betting or gaming terminology You should contact Customer Services and should not place a bet or game on any event until You are confident that You fully understand the relevant betting or gaming terminology. This includes, without limitation, a robot "Bot" when using the Service. We may amend or alter the list of countries from which we accept business. The Independent Betting Adjudication Service IBAS acts as an impartial adjudicator on disputes that arise between betting and gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists. For further information please refer to the Gambling Commission's web site. For further information on how to contact the Gibraltar Gambling Commissioner, please access their webpage by clicking here. The countries from which we accept business is indicated by the drop down list available on account opening forms and can be confirmed by contacting our Customer Services team. This can include partial payments to previously used deposit types, where applicable. However under no circumstances will we be liable for any loss experienced by You as a result of the collusive, unlawful, or unfair activity of any person using the Service or software. Please note that regulatory changes in respect of taxation in certain jurisdictions may have an impact on these Terms, and may include the deduction of any applicable levy from Your winnings or withdrawals. However, from time to time we advise that You should check the Terms for any updates as Your continued use of the Service will be regarded as acceptance of the latest version of the Terms. In particular You agree not to and agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.{/INSERTKEYS}{/PARAGRAPH} The IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms but do not rule on complex legal issues. We reserve the right in our absolute and sole discretion to refuse any type of payment for any reason, regardless of whether previous payments have been processed to or from a particular method, or if that payment method is usually accepted in respect of any Customer. In these circumstances we will also have the ability to freeze and potentially close Your account. We will try, although we cannot guarantee, to undertake these modifications or maintenance requirements during times which minimise the impact upon our Customers. You can review the assistance and as relevant controls available and understand just how seriously we take this issue on our Responsible Gambling page. Withdrawals to UK debit cards, credit cards and via bank transfer to UK bank accounts will also not be charged. When activity resumes on an account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your account. This may have an impact on Your performance in time critical events offered on the Service. Failure to do so may cause Your account to be frozen, if any routine Verification Checks raise a difference that we have not been made aware of. Our currency exchange rates will reflect the daily rates published in the Financial Times. Any monies already withdrawn will be deducted from the amount returned. If you still remain dissatisfied, the matter may be escalated to the Customer Support Manager, at which time your enquiry will be either recorded as a Complaint, or, where the matter relates to a betting or gaming transaction, a Dispute. With Tote Pool betting a TIN is generated when the bet is submitted to the Tote Pool but acceptance is only confirmed once the bet status has changed from "pending" to "running" in Your List of Bets. IBAS can be contacted at www. In the event of unauthorised disclosure of confidential information, then the resolution process will be put on hold. Our customers, who live and operate their accounts from outside of Great Britain, have the option of raising the matter with the Gibraltar Gambling Commissioner. Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. However, we will not be liable to You if You circumvent our procedures and continue activity beyond the terms of any limits set. If you have any questions about these Terms, please contact us to discuss. We will not be liable to You for if You attempt to use the Service using methods not permitted by us or if You are otherwise in breach of this Agreement. You acknowledge that in placing Your bet You are not relying on any statement of any of our employees relating to the subject matter of a bet. You should contact us in any circumstances where You believe Your account has been compromised. This processing fee will be communicated to You when You make Your request to withdraw; and At the time Your bet is placed and accepted, the corresponding stake value is deducted from Your available account balance. This process will involve checking the disclosed details against certain public or private databases. We do not accept any responsibility, and are not liable to You, if You bet or game using the Service but are unsure of the meaning of any betting or gaming terminology. Accounts may remain temporarily frozen if any internal or external investigations are ongoing; 7. Prohibited Acts 7. Any activity on Your account will remain Your responsibility up to the point of actual account closure. New accounts of any kind may not be opened with regards to the brand s selected in your self-exclusion request. Any other use of such material and content "Material" is strictly prohibited. We advise that You should check the list regularly to ensure that You do not access the Service from a Restricted Country. Following request, an account closure process will be put in place as soon as is practicable. This is unless it has been cancelled, by mutual consent, prior to the start of the event. Information on Dormancy Fees may be found in our Help section. We will not be liable to such authorities for any payment of Your personal taxes. This is to satisfy our licence obligations, routine security checks and to safeguard the integrity of Your account. {PARAGRAPH}{INSERTKEYS}Please ensure that You read and understand these Terms prior to using the Service. Following account closure, any promotional bonuses, benefits or prizes will be forfeited by You. If any such events should arise our obligations will be suspended for the duration of the applicable event. You should initially contact our Customer Support Team and an advisor the Agent will investigate the enquiry and respond to it. Self-exclusion is a formal process whereby You request us to prevent You from being able to access Your account and the Service for a specified period. Ultimately it will be the response of the Head of Customer Services, where escalated, which represents the final stage of this procedure. Placing bets: 7. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the appropriate regulatory bodies and with the IBAS Terms and conditions of registration. We are endorsed by BT Trustwise and Verisign. You agree to cooperate in any investigation in respect of Prohibited Acts. By entering into this process, You agree that we may use, record and disclose such personal information and this data may be recorded by us or them. A non-exhaustive list of "obvious errors" is outlined below: If necessary, we are permitted to off-set any subsequent amounts You deposit or win with us to make good this liability. We will not be responsible for you failing to keep this information up to date. If You are alleged or suspected of fraud we will deny payment to You and notify the appropriate authorities. Please see our Privacy Policy. We will licence, or sub-licence, this software to You depending on whether or not it is owned by a third party. UK Customers only As from 14 April , We will no longer accept deposits using credit cards from customers in the United Kingdom whether directly, or indirectly via an electronic service provider or eWallet 6. We will have the right at our sole discretion in respect of any Gala Group account held by You to:. All In-Play bets are only confirmed after an uninterrupted pending period has completed and the bet has not been cancelled or made void for any reason, including market suspension. In circumstances where you do not contact GAMSTOP to deactivate your self-exclusion after the period of exclusion you have agreed with GAMSTOP expires, your self-exclusion will continue for a further 7 years, after which the self-exclusion will be deactivated. You are only permitted to bet up to the amount deposited in Your account. The response of the Customer Support Manager represents the final stage of the Internal Complaints and Disputes procedure. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with any remote account s affected by your self-exclusion request. These Terms contain important information about the legal agreement between us, and provide information about what other documents form part of our relationship with You. This will include any direct, indirect or consequential losses, any loss of profit and loss of reputation, arising directly or indirectly from Your fraud, dishonesty or criminal act. You acknowledge and accept that the Service is provided "as is". We recommend that You print out the Terms and store them safely along with all Your confirmation e-mails, hand written correspondence, transaction data, product rules, and payment methods relevant to Your use of the Service. Gambling Coral. During Your self-exclusion period, in the event or in circumstances that are beyond the Gala Group's reasonable control :. We will use our reasonable endeavours to resume normal operations despite the occurrence of any such event. Any third party, including anyone under 18, must not be permitted to use Your account and cannot accept any winnings on Your behalf. Contact us to enquire about filtering software that will be compatible with the Service. Please see below for more information. However, with any submission we reserve the right to: If at any time there is disagreement regarding the bet details then we will refer to our records of the transaction and base our subsequent decision on this information. The time for performing these obligations will then be extended by a period commensurate to the duration of such event.